How can we help?
Find answers to common questions below, or get in touch and we'll get back to you.
Profiles & Verification
How do I get my profile verified?
After your profile is approved by our team, you can request verification by emailing us at support@gigpool.co.uk. Verified profiles receive a badge and rank higher in search results.
Why is my profile pending approval?
All new creative and organiser profiles are reviewed by our team before going live. This usually takes 1–2 business days. You'll receive an email once approved.
My account has been suspended — what do I do?
If your account has been suspended, contact us at support@gigpool.co.uk with your registered email address and we'll explain the reason and next steps.
Can I have multiple profiles?
Yes — you can create multiple creative or organiser profiles under the same account. Use the profile switcher in your dashboard to manage them.
Subscriptions & Billing
How much does Gigpool cost?
Creatives pay £9/month after a free 30-day trial. Organisers can browse, post gigs, and contact creatives for free.
How do I cancel my subscription?
Go to your Creative Dashboard → Subscription and click 'Cancel Subscription'. You'll keep access until the end of your current billing period.
I was charged but my profile isn't showing in search.
Your profile must be approved before it appears in search results. If it's approved and you're subscribed, contact us at support@gigpool.co.uk and we'll investigate.
Can I get a refund?
We offer refunds within 7 days of an accidental charge. Contact support@gigpool.co.uk with your account email and we'll process it promptly.
Gigs & Bookings
How do I post a gig?
You must be a verified organiser to post gigs. Go to your Organiser Dashboard and click 'Post Gig'. Fill in the event details, budget, and deadline — your gig will be live once published.
How do I apply to a gig?
Verified creatives can browse open gigs at gigpool.co.uk/gigs and click 'Apply Now' on any listing. Submit your message and proposed fee, and the organiser will review your application.
An organiser accepted my application — what happens next?
Once accepted, a booking enquiry is created. You'll receive a notification and can manage the booking from your dashboard.
Can I withdraw my application?
Yes — go to your Dashboard → My Applications and withdraw any pending application before the organiser has accepted it.
Messaging
Why can't I send messages?
Messaging is available to verified profiles only. If your profile is not yet verified, contact support@gigpool.co.uk to request verification.
I'm not receiving message notifications.
Check your notification settings and ensure the Gigpool app has notification permissions enabled on your device. You also receive email notifications for new messages.
Account & Security
I forgot my password.
Go to gigpool.co.uk/forgot-password and enter your registered email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I delete my account?
Email support@gigpool.co.uk from your registered email address with the subject 'Delete my account'. We'll process it within 5 business days.
Still need help? Contact us and we'll get back to you as soon as possible.